wen63 Privacy Policy

wen63 is the data controller responsible for the personal information collected through the wen63.app platform. As data controller, wen63 determines the purposes for which your personal data is processed and the means by which that processing is carried out.

wen63 processes personal data in compliance with the Republic of the Philippines' Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), its implementing rules and regulations, and the guidelines issued by the National Privacy Commission (NPC). Where wen63 engages third-party processors to handle personal data on its behalf, those processors are subject to written data processing agreements that require them to handle your data only on wen63's instructions and in compliance with applicable Philippine data protection law.

wen63 collects the following categories of personal data from registered users and platform visitors. The specific data collected depends on the nature of your interaction with the platform.

wen63 does not collect sensitive personal information beyond what is strictly necessary for identity verification, age verification, and anti-money laundering compliance. wen63 does not collect biometric data, health records, or political opinions.

wen63 collects personal data through the following channels:

• Direct submission: Information you provide when completing the registration form, submitting KYC documents, updating your account profile, contacting support, or responding to surveys;
• Automated technical collection: Data collected automatically when you access the platform, including IP addresses, device information, and usage patterns captured through server logs, cookies, and similar tracking technologies;
• Transaction processing: Financial data generated when you initiate deposits and withdrawal requests through GCash, PayMaya, BPI, BDO, Metrobank, or InstaPay;
• Game session recording: Gaming activity data generated automatically during all gameplay sessions, recorded by wen63's platform infrastructure for regulatory compliance, dispute resolution, and fraud detection purposes;
• Third-party verification providers: Identity verification and age confirmation data received from contracted KYC verification service providers acting on wen63's behalf;
• Payment service providers: Transaction status and reference data provided by wen63's payment processing partners in connection with deposits and withdrawal processing.

wen63 uses your personal data only for the purposes listed below. We do not sell your personal data to third parties for their own marketing purposes under any circumstances.

1. Account creation and management: To register your wen63 account, maintain your account records, process account updates, and manage account security;
2. Identity and age verification: To verify that you are at least 21 years of age as required under applicable Philippine gaming regulations, and to confirm your identity as required under wen63's KYC policy;
3. Payment processing: To process deposits and withdrawals via your chosen Philippine payment method and to maintain accurate financial records for each account;
4. Game delivery: To deliver and operate the games, sports betting products, and other gaming services available on the wen63 platform;
5. Regulatory compliance: To comply with obligations under applicable Philippine gaming regulations, the Anti-Money Laundering Act (RA 9160 as amended), the Data Privacy Act (RA 10173), and any other applicable Philippine law or PAGCOR regulatory requirement;
6. Fraud detection and prevention: To detect, investigate, and prevent fraudulent activity, collusion, bonus abuse, money laundering, and other prohibited conduct;
7. Customer support: To respond to your support inquiries, resolve disputes, and provide assistance in relation to your account and gaming activities;
8. Responsible gaming: To administer responsible gaming tools including deposit limits, cool-off periods, and self-exclusion, and to monitor gaming patterns for indicators of problem gambling;
9. Platform improvement: To analyze usage patterns and technical data in aggregate to improve the performance, security, and user experience of the wen63 platform;
10. Promotions and communications: To administer bonus offers and promotions to eligible account holders, and to send service-related communications to your registered contact details where relevant to your account.

Under the Data Privacy Act of 2012, wen63 processes your personal data on the following legal bases:

• Contractual necessity: Processing necessary to perform the contract between you and wen63, including account management, game delivery, payment processing, and customer support;
• Legal obligation: Processing required to comply with wen63's obligations under the Anti-Money Laundering Act, PAGCOR regulations, Data Privacy Act, and other applicable Philippine laws;
• Legitimate interests: Processing carried out for wen63's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and platform improvement, where those interests are not overridden by your rights and interests;
• Consent: For processing activities that are not strictly necessary for the performance of the contract or compliance with legal obligations — such as certain marketing communications — wen63 relies on your consent, which you may withdraw at any time without affecting the lawfulness of processing already carried out.

wen63 does not sell, rent, or trade your personal data. We may share your personal data with third parties only in the following circumstances:

• Payment service providers: GCash, PayMaya, BPI, BDO, Metrobank, and InstaPay, solely to the extent necessary to process your deposit and withdrawal transactions;
• KYC verification providers: Third-party identity and age verification services contracted by wen63 to perform document verification and age confirmation;
• Game content providers: Game studios whose titles are hosted within the wen63 lobby may receive session-level data necessary to deliver the game, enforce game rules, and process game results. These providers are not permitted to use this data for independent marketing purposes;
• Technology and infrastructure providers: Cloud hosting, server infrastructure, customer support platform, and cybersecurity service providers engaged by wen63 under data processing agreements;
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other competent Philippine regulatory or law enforcement authorities, where wen63 is legally required or directed to disclose information;
• Professional advisers: Legal, accounting, and audit professionals, subject to binding professional confidentiality obligations;
• Business successors: In connection with a merger, acquisition, or sale of all or substantially all of wen63's business assets, subject to the successor entity assuming wen63's obligations under this Privacy Policy.

All third parties with whom wen63 shares personal data are required to handle that data in compliance with applicable Philippine data protection law and under binding contractual obligations consistent with this Privacy Policy.

wen63 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device by the wen63 platform when you visit. Cookies allow the platform to recognize your device on return visits and to remember your session preferences.

wen63 uses the following categories of cookies:

• Strictly necessary cookies: Required for the platform to function. These include session authentication cookies, security tokens, and load balancing cookies. These cookies cannot be disabled without breaking platform functionality;
• Functional cookies: Remember your account preferences, language settings, and game lobby filter selections to improve your experience on return visits;
• Performance and analytics cookies: Collect aggregated, anonymized data about how visitors interact with the platform — page load times, error rates, navigation paths — used to identify and fix performance issues;
• Fraud detection cookies: Used by wen63's fraud prevention systems to identify anomalous device behavior, multiple account activity, and other patterns associated with fraudulent use.

You may control non-essential cookies through your browser settings. Note that disabling certain cookies may affect platform functionality. wen63 does not use third-party advertising cookies or share cookie data with advertising networks.

wen63 retains personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply as a general guide:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following permanent account closure, as required by the Anti-Money Laundering Act and PAGCOR record-keeping requirements;
• Transaction and financial records: Retained for a minimum of five (5) years from the date of the transaction, consistent with Philippine AML obligations;
• Gaming activity records: Retained for a minimum of three (3) years from the date of the session, or longer if required by ongoing regulatory inquiries or dispute proceedings;
• KYC documents: Retained for a minimum of five (5) years following the completion of the verification process or the closure of the account, whichever is later;
• Customer support communications: Retained for up to three (3) years from the date of the communication;
• Technical and usage data: Retained in identifiable form for up to two (2) years, after which data is anonymized or deleted.

Where personal data is no longer required and no legal obligation requires its continued retention, wen63 will securely delete or anonymize the data in accordance with its internal data disposal procedures.

wen63 implements technical and organizational security measures designed to protect your personal data against unauthorized access, accidental loss, alteration, disclosure, or destruction. These measures include:

• Encryption in transit: All data transmitted between your device and wen63's servers is encrypted using TLS (Transport Layer Security) protocol;
• Encryption at rest: Sensitive personal and financial data stored in wen63's systems is encrypted at rest using industry-standard encryption algorithms;
• Access controls: Access to personal data is restricted to wen63 personnel and authorized third-party processors who need the data to perform their functions, under the principle of least privilege;
• Two-factor authentication: wen63 offers optional two-factor authentication (2FA) for all player accounts. Internal administrative access to sensitive systems requires multi-factor authentication;
• Intrusion detection: wen63's systems are monitored continuously for unauthorized access attempts, anomalous activity, and known attack patterns;
• Penetration testing: wen63 conducts periodic security assessments and penetration testing to identify and remediate vulnerabilities before they can be exploited.

While wen63 employs robust security practices, no data transmission over the internet or method of electronic storage can be guaranteed to be completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, wen63 will notify you and the National Privacy Commission in accordance with the requirements of the Data Privacy Act of 2012.

Under the Data Privacy Act of 2012 and wen63's Privacy Policy, you have the following rights with respect to your personal data. To exercise any of these rights, contact the wen63 support team via live chat or at the email address stated in Section 15 of this Policy.

wen63 will respond to data rights requests within thirty (30) days of receipt. Where a request is complex or wen63 has received a high volume of requests, the response period may be extended by a further thirty (30) days, and you will be notified accordingly. wen63 will not charge a fee for processing data rights requests unless a request is manifestly unfounded or excessive.

If you believe that a minor may have accessed or registered an account on wen63, please contact our support team immediately via live chat so that appropriate action can be taken promptly.

wen63 may engage technology service providers, cloud hosting partners, and game content providers whose infrastructure is located outside the Philippines. Where personal data is transferred to entities outside the Philippines in connection with the provision of wen63's services, such transfers are carried out under appropriate contractual protections consistent with the requirements of the Data Privacy Act of 2012 and the NPC's guidelines on cross-border data transfers.

wen63 requires all international data recipients to maintain security standards and data handling practices that are at least equivalent to those required under Philippine data protection law. Personal data is not transferred internationally beyond what is strictly necessary to deliver the services available on the wen63 platform.

The wen63 platform does not contain links to external third-party websites. All navigation within wen63.app remains within the wen63 platform. This Privacy Policy applies exclusively to data processing carried out by wen63 in connection with the wen63.app platform. wen63 accepts no responsibility for the privacy practices of any third-party entity.

wen63 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. Where a proposed change materially affects your rights or the way in which wen63 processes your personal data, wen63 will provide at least fourteen (14) days' advance notice by posting the revised Policy on the platform and, where practicable, notifying registered users via their registered email address.

The effective date at the top of this Policy indicates the version currently in force. Your continued use of the wen63 platform following the effective date of any revision constitutes your acknowledgment of the updated Policy. If you do not agree to the revised Privacy Policy, you should cease using the platform and may request account closure in accordance with the Terms & Conditions.

wen63 maintains an archive of previous versions of this Privacy Policy. If you wish to review a prior version, contact the support team via live chat.

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by wen63, please contact us through the following channels. Note that email addresses below are presented as plain text only and are not clickable links.

• Live Chat: Available 24/7 via the live chat widget on wen63.app — the fastest way to reach our support team for privacy-related queries
• Email: support@wen63.app (plain text only — not a clickable link)
• Response Time: wen63 aims to acknowledge privacy inquiries within 24 hours and resolve them within 30 days

If you are not satisfied with wen63's response to your privacy concern or believe that wen63 has processed your personal data in violation of the Data Privacy Act of 2012, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). Information about the NPC complaints process is available through official Philippine government channels.